Return Instructions

Returns

Returns are accepted for items returned in the same condition as it was received. Unless damaged, customers must pay for returned postage.

Please note, bespoke fascinators cannot be returned.

If the wrong item was received or received damaged, please contact us on sales@caprilite.com and we will resend perfect replacements if appropriate.

Submit a return request

Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.

1. Log in to your account:

    1. In the Email field, enter your email address, and then click Continue.

    2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return. 

6. Print out the approval page or add a note inside the package with your full name and order number.

7. Return to:

Caprilite
Unit 1 Wallbrook Business Centre
Green Lane
Hounslow
London
TW4 6NW